Returns are accepted within 30 days of delivery. Any items returned must be in the original packaging and must be in an unused, as new condition. Any return shipping charges are the responsibility of the customer. Custom made products and drawer organisers that have been correctly cut to the size provided to us by you can not be returned, unless they are faulty or have been made incorrectly.
Before we pack and send an order, our products are thoroughly inspected and carefully packaged. We use as much recycled material as possible for our packaging. If items are damaged in transit, please inform us within 7 days of receipt of goods. Please email a photo of the damaged goods with a reference to your receipt number.
A refund or exchange can be requested if the product you have purchased is faulty, has been damaged during transit, has been misrepresented in some way or doesn’t do what it’s supposed to do.
Goods purchased from our website may only be returned after authorization from The Storage Shop, by contacting us via email at email@example.com or by phone on (08) 8296 0955. After inspection of returned goods a refund or exchange will be arranged.
Shipping fees that the customer incurs, in returning the product back to The Storage Shop are non-refundable, EXCEPT in the case of a product that has been damaged during transit to the customer or if a product is faulty.
Return Policy for Free Shipped Product (In case of Change of Mind)
In case of a ‘FREE Shipped Product’ return, you are required to freight the goods back to The Storage Shop, at your own expense, plus you will incur a $35 administration fee, that will be deducted from the amount refunded to you. Contact us via email at firstname.lastname@example.org or by phone on (08) 8296 0955.